Welcome

Collections by Hayley jewellery will be packaged within my beautiful signature boxes.

Payments

Collections by Hayley accepts paypal, card payments and etsy gift cards.

Shipping

1st class royal mail delivery to UK.
Next day delivery available to UK buyers.
Air mail to rest of the world with proof of postage
Express international delivery available.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Refunds accepted within two weeks of receiving your item/s. Return shipping costs will not be refunded unless the item is faulty.

Frequently Asked Questions

Gift wrapping and packaging

To make it easy for gift giving all Collections by Hayley jewellery, will be beautifully gift wrapped in my signature boxes.

Wholesale availability

We offer wholesale, please contact us regarding volume and items.

Custom and personalised orders

Collections by Hayley offer a personalised message included within my signature boxes. Please let us know the personalised message you would like us to include when placing your order.

Sizing details

All sizing details are found within each product description.

Legal imprint