Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Accepts Etsy gift cards
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Frequently Asked Questions
Gift wrapping and packaging
Our biggest priority is you, keeping our lovely customers happy and looking fantastic in our jewellery is most important to us. Each piece will be lovingly hand wrapped and packaged within our eco-friendly signature boxes for that extra special sparkle.
We offer wholesale, please contact us regarding volume and items.
Custom and personalised orders
Collections by Hayley offer a personalised message included within our signature boxes. Please contact us with the personalised message you would like us to include when placing your order.
All sizing details are found within each product description.